Customer support
Adept Suite Support
Help for customers and authorised users of the Adept Suite web and mobile applications.
Contact Adept Suite support
Email our support team with your name, organisation, the area of Adept Suite you are using, and a clear description of the problem. Include screenshots where they are helpful, but do not send passwords or authentication codes.
support@adept-services.com.auHelp for existing customers
Adept Suite customers can contact us for assistance with:
- sign-in, invitation, and account-access problems;
- using the Adept Suite web or mobile application;
- unexpected errors or behaviour; and
- questions about product features and workflows.
Organisation and workspace access
Access, roles, site assignments, and organisation membership are managed within each customer's workspace. Your organisation's Adept Suite administrator or manager may be able to resolve workspace-specific access or assignment questions. If further help is needed, email our support team.
Information that helps us investigate
- the email address used for your Adept Suite account;
- your organisation name;
- whether you are using the web, iPhone, iPad, or Android app;
- the steps taken before the issue occurred; and
- the exact error message, if one was shown.
Privacy and account deletion
Privacy questions and personal-information requests can also be sent to support@adept-services.com.au. Read our Privacy Policy or visit the account deletion page for more information.